Transport Facts & Figures

Annual Public Transport Performance figures for South Yorkshire (April 2019 - March 2020).

BUS     Patronage                        83.4 million

            Punctuality                       84.6%

            Reliability                         99.1%

            Customer Satisfaction     57%

RAIL    Patronage                         7.4 million

            Punctuality                        44.5%

            Reliability                          73.2%

            Customer Satisfaction      81%

TRAM  Patronage                        10.7 million

            Punctuality                        98%

            Reliability                           99.7%

            Customer Satisfaction       73%

Comparative data for the last three years is available here

Patronage is the total number of passengers carried by the specified mode of transport.

Tram figures include Tram Train.

Punctuality relates to the proportion of scheduled journeys operating to time. This is defined as:

  • Bus departing within a window of 1 minute early to 5 minutes late 
  • Tram departing within a window of -15 seconds to plus 3 minutes 
  • Trains arriving at a destination within 4 minutes 59 seconds of planned arrival time

Reliability is the percentage of scheduled journeys that actually operate. Given the severe disruption to services and travel patterns in March 2020 as a result of the COVID-19 pandemic the figures relate to the period to February 2020 only.  For rail this relates to the Public Performance Measure (PPM) standard.

Customer satisfaction figures are obtained through an independent Annual Travel Survey, undertaken on behalf of SYPTE. 

South Yorkshire Public Transport facts and figures

There were almost 102 million passenger journeys made in South Yorkshire by bus, tram or train in 2019/20.

82% of local journeys on Public transport in South Yorkshire in 2019/20 were taken on a bus, 11% on a tram (including the tram train) and 7% on a train.

The most popular reasons for using public transport in South Yorkshire are commuting, shopping and leisure.

On average, every 28 days over 115,000 people travel on buses and trams using our Senior and Disabled concessionary passes.

On average, our Traveline team answer around 16,000 calls every month.

In 2019/20, over 18.3 million people were counted at our four main Interchanges (6.1 million at Meadowhall, 4.7 million at Barnsley, 4.1 million at Rotherham and 3.4 million at Sheffield).