SYPTE Press Release Article

Local Interchange in the driving seat for safer public transport

25 September 2017

Barnsley Interchange Safer Bus Station

Barnsley Interchange has been presented with a national award for measures taken to provide a safe environment for both passengers and staff.

Operated by South Yorkshire Passenger Transport Executive (SYPTE), the interchange has been accredited with the Safer Bus Station award, making it one of only 13 bus stations in the country to hold the title.

The recognition comes as SYPTE has made a number of improvements to safety and security across the interchange, which has resulted in 76%* of passengers recently reporting that they feel fairly or very safe whilst in the interchange.

As part of SYPTE’s long term commitment to improving its customer service offer to meet the needs of all passengers, employees at Barnsley Interchange have recently begun a trial introduction of wearing body cameras when on duty.

 
Customer service ambassadors at Barnsley Interchange are the first in South Yorkshire to benefit from this new technology, and if the trial is a success cameras will be supplied to staff across all South Yorkshire interchanges.

SYPTE’s Director of Public Transport, Ben Gilligan said: “It’s a great achievement to have been awarded the Safer Bus Station accreditation at Barnsley Interchange, which recognises our long term commitment to making this location, alongside all of our interchanges, safer places.

“As an organisation we take feedback from our customers incredibly seriously, to ensure that we are providing them with the level of service they require, and it is extremely encouraging to see that there has been a rise in customers who feel safe when using Barnsley Interchange”.

Along with Sheffield Interchange, Barnsley Interchange also follows the Safer Place guidelines, providing a temporary safe refuge and assistance for adults who may find themselves in difficult situations when out and about.

For more information on bus interchanges across South Yorkshire visit travelsouthyorkshire.com/interchanges