South Yorkshire Passenger Transport Executive
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Home > Corporate > Public Transport Performance




Public transport performance

Listed below are the latest available figures (updated quarterly) for public transport performance in South Yorkshire.

  • Patronage is the total number of passengers carried by the specified mode of transport over the given time period.
  • Punctuality relates to the proportion of scheduled journeys operating to time (ie. departing within a window of 1 minute early to 5 minutes late).
  • Reliability is the percentage of scheduled journeys that actually operate.
  • Customer satisfaction figures are obtained through our ‘Wave’ survey which is an independent survey undertaken on behalf of SYPTE by Ipsos Mori. The figures below are based on the survey conducted in November 2014.

April 2014 - March 2015

BUS Patronage106.71 million
Punctuality90.0 %
Reliability98.0 %
Customer Satisfaction61.7 %

RAILPatronage9.75 million
Punctuality95.6 %
Reliability99.7 %
Customer Satisfaction68.4 %

TRAMPatronage11.48 million
Punctuality93.9 %
Reliability99.4 %
Customer Satisfaction72.0 %