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Public transport performance

Listed below are the latest available figures (updated quarterly) for public transport performance in South Yorkshire.

  • Patronage is the total number of passengers carried by the specified mode of transport over the given time period.
  • Punctuality relates to the proportion of scheduled journeys operating to time (ie. departing within a window of 1 minute early to 5 minutes late).
  • Reliability is the percentage of scheduled journeys that actually operate.
  • Customer satisfaction is assessed through quarterly independent surveys commissioned by South Yorkshire Passenger Transport Executive.

April - December 2011


BUS Patronage83.1 million
Punctuality90.3 %
Reliability99.1 %
Customer Satisfaction59.3 %

RAILPatronage7 million
Punctuality91.8 %
Reliability99.2 %
Customer Satisfaction70.5 %

TRAMPatronage11.2 million
Punctuality97.6 %
Reliability99.8 %
Customer Satisfaction75.5 %