SUBJECT: [3047] (Tender) PASSENGER SATISFACTION RESEARCH: TELEPHONE ANNUAL TRAVEL SURVEY


South Yorkshire Passenger Transport Executive is seeking to appoint suitably experienced providers of the above Services.

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 (although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey). This telephone survey is a comprehensive piece of research capturing information on:

• Passenger Satisfaction

• Customer Profiling

• Customer Characteristics

This contract has a fixed budget of £25,000.00

Suitably qualified persons wishing to tender for this Contract can obtain a Specification, Invitation to Tender Instructions Sheet and Draft Contract by clicking on the Apply button below

The deadline for the return of the Tenders together with any supporting documentation is 12:00 noon on 20th September 2019.  The Instruction Sheet sets out the process for submission of documentation.

Please be advised that the Executive is a public body for the purposes of the Freedom of Information Act 2000.